Ada

AI customer service to accelerate your business

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(Microsoft Azure Consumption Commitment)?

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Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality service at scale, enabling enterprise companies to deliver experiences that people love. Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort.

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“ada is flexible. With ada, we know the automated resolution will continue to improve as the AI agent learns and grows. There’s significant flexibility in making changes and improvements. The responses and the accuracy are phenomenal.”

Bot Manager

Monday.com

“Technology continues to evolve, but by partnering with ada, we’ve been able to stay ahead of the curve, riding the wave of innovation while ensuring that our service levels remain exceptional.”

Head of Operations

EposNow

What I love about ada, is that on top of business results, you bring us new things to think about. Our chat team turned into our bot team who now lead our chat, implementation for voice, and overall automated resolution strategy.”

VP Experience

neo

SUCCESS STORIES

How ada elevated Betsson Group's award-winning CX

- 45% interactions resolved by Ada - 7 market and languages - 90% increase in agent availability for high-value interactions - <30 days to launch

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ada makes it easy for Rogers Bank to manage their automated customer experience

Rogers Bank success story

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monday.com hires ada's AI agent across channels to boost efficiency

- 42% reduction in agent average handle time - 64% CSAT with Ada’s AI Agent on the chat channel - 225,000+ active customers

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